These Terms and Conditions apply to all psychiatric services provided by BetterCare™ Mental Health Services Ltd (“BetterCare™”, “we”, “our”, “us”), including initial consultations and all follow-up appointments.
By booking or attending an appointment, you enter into a legally binding agreement with BetterCare™ and the treating psychiatrist. You confirm that you have read, understood, and agreed to these Terms and Conditions in full.
Psychiatry is a regulated medical service delivered within strict clinical, legal, and ethical frameworks. It is important that you fully understand the nature and limitations of this service before proceeding.
A psychiatric consultation is a medical assessment conducted by a qualified psychiatrist. It is not a general practitioner (GP) service and does not constitute counselling or psychotherapy.
Consultations are structured and clinically focused. Their purpose is to:
Assess mental health symptoms
Evaluate risk
Determine whether medical intervention, including medication, is appropriate
You will be asked detailed and, at times, sensitive questions regarding your personal history, family background, health, and current circumstances. These are necessary for safe and accurate clinical decision-making.
You agree to provide complete, accurate, and honest information. Failure to do so may impact the validity and outcome of your assessment and any clinical recommendations.
BetterCare™ provides an outpatient psychiatric service only. We do not provide inpatient or hospital-based care.
We do not provide services for:
Individuals experiencing acute psychiatric emergencies
Active psychosis requiring immediate intervention
Situations requiring urgent hospital admission
BetterCare™ is not an emergency service. If you are in crisis or at immediate risk, you must contact your GP, attend your nearest Emergency Department, or call emergency services (999 or 112).
Psychiatrists within this service do not provide Autism Spectrum Disorder (ASD) diagnoses, as these require a multidisciplinary assessment.
All clinical decisions, including diagnosis, treatment, and reporting, are made solely at the discretion of the treating psychiatrist based on professional judgement and available clinical evidence. Outcomes cannot be guaranteed.
A single consultation may not be sufficient to reach definitive conclusions, particularly in complex cases.
Initial consultations are typically up to 50 minutes
Follow-up appointments are typically 20–30 minutes
Appointments are designed to gather relevant clinical information, assess symptoms, evaluate risk, and determine appropriate medical management.
They are not intended for ongoing emotional support or open-ended therapeutic discussion.
Psychiatry and psychotherapy are distinct services.
Psychiatry focuses on diagnosis and medical treatment
Psychotherapy focuses on emotional support and behavioural change
If you are seeking ongoing support or a space to explore personal experiences, psychotherapy or counselling may be more appropriate. In many cases, a combination of both services is recommended.
Psychiatrists are medically and legally responsible for their clinical decisions and must prioritise patient safety at all times.
This may involve:
Clarifying or questioning information provided
Seeking additional information where necessary
Making decisions based on clinical judgement rather than patient expectation
All decisions are grounded in professional standards, evidence, and risk management.
There is no guarantee that medication will be prescribed.
Medication is prescribed only where clinically appropriate, taking into account:
Medical history
Current presentation
Risk factors and potential side effects
Prescriptions are issued securely via Healthmail to your nominated GP and/or pharmacy. Prescriptions are not provided directly to patients.
For certain medications (including ADHD-related treatments), additional medical information from your GP may be required. It is your responsibility to arrange this in advance.
A follow-up appointment is required after commencing medication to monitor safety and effectiveness.
A summary letter following consultation is typically included and may be sent to you, your GP, or both, at the discretion of the psychiatrist.
Comprehensive psychiatric reports are not included as standard. These must be requested separately and will incur additional fees. Timeframes for completion may vary.
BetterCare™ and the treating psychiatrist reserve the right to decline requests for reports where appropriate.
Reports and clinical opinions reflect the presentation at the time of assessment. BetterCare™ accepts no responsibility for how such documents are interpreted or used by third parties.
You are required to attend appointments on time.
If you are more than 10 minutes late, the appointment may be cancelled and the full fee will be charged
You must attend in a suitable condition for a medical consultation
Appointments may be terminated if you are under the influence of drugs/alcohol or behave in an abusive or inappropriate manner
For online consultations, you must:
Have a stable internet connection
Keep your camera on
Participate from a private and appropriate environment
A minimum of 72 hours’ notice is required to cancel or reschedule
Late cancellations or non-attendance will result in the full fee being charged
All fees must be paid in advance through BetterCare™
In exceptional circumstances (e.g. serious illness or bereavement), discretion may be applied; however, this is not guaranteed.
Fees for psychiatric services are non-refundable once the appointment has taken place, except where required under applicable consumer protection law.
It is your responsibility to ensure that you are booking the appropriate service.
You are required to complete all requested documentation within the specified timeframe (typically 24–48 hours).
Failure to do so may result in:
Delay of your appointment
Cancellation
Loss of fees
Your personal and health information is treated as strictly confidential and processed in accordance with the General Data Protection Regulation (GDPR).
BetterCare™ Mental Health Services Ltd acts as the Data Controller.
Your data may be processed for the purposes of:
Providing clinical care
Maintaining medical records
Communicating with relevant healthcare professionals
You have the right to:
Access your data
Request correction of inaccurate data
Request restriction of processing
Lodge a complaint with the Data Protection Commission
Confidentiality may be breached where:
Required by law
There is a serious risk to your safety or the safety of others
Records are retained for:
A minimum of seven years after last contact
In the case of minors, seven years after reaching age 18
By engaging with the service, you provide informed consent to:
Psychiatric assessment and treatment
The processing and sharing of relevant medical information where clinically necessary
For individuals under 18 years of age, consent must be provided by a parent or legal guardian.
BetterCare™ clinicians have a duty of care to act in the interest of patient safety.
Where there is a concern regarding risk, the clinician may contact:
Your GP
Emergency services
Appropriate third parties
To the fullest extent permitted by law, BetterCare™ Mental Health Services Ltd shall not be liable for any indirect, incidental, or consequential loss arising from:
The use of its services
Clinical opinions or reports
Decisions made by third parties based on such information
Nothing in these Terms excludes liability where it is unlawful to do so.
If you wish to make a complaint, you may do so by contacting BetterCare™ at [insert contact email].
All complaints will be handled in accordance with our formal complaints policy.
BetterCare™ shall not be held liable for failure or delay in providing services due to circumstances beyond its reasonable control, including but not limited to technical failures, illness, or unforeseen events.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts.
By proceeding with a booking, you confirm that:
You have read and understood these Terms and Conditions in full
You accept the nature and limitations of psychiatric services
You understand that outcomes cannot be guaranteed
You agree to proceed under these terms
BetterCare™ Mental Health Services Ltd
[Navan, Co.Meath]
[Company Number: 756949]
Get mental health support, when and how you need it — online or in-person. We’re the only private service in Ireland that brings together psychiatry, psychology, and counselling.
Our payment plans make mental health support more manageable, from assessments to treatments. And most services can be claimed through Irish health insurance.
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